How do I return an item?

Refund/Return Policy:

* Original sales receipt must accompany returns.

* We accept returns for exchange or refund 7 calendar days after delivery of the product.
At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
Items must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage or use

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged and have not been opened and used.
Again you MUST contact us within 7 days (PishPad@aol.com) if you intend to return ANY item back to our store.
Items may be returned to us AFTER 7 days and WITHOUT contacting us, but you will NOT be refunded.

****Due to strict Health Regulations, the following items are NON-REFUNDABLE or exchangeable:
ALL HARNESSES, BEDS as well as 2oz Bottles of Shampoo, Conditioner, Sprays

Customer is responsible for all shipping costs.

* All orders shipped to an Apartment or Unit will be sent USPS or UPS with a 'Signature Required' at Delivery*

Pish Pad LLC
204 Tanite Rd
Stroudsburg, PA 18360
570-476-8872
admin@ThePishPadStore.com
PishPad@aol.com